FAQs

How Do I Place An Order?

Ordering your Undoing apparel is easy-peasy. Choose an item you fancy, select your desired size and click Add to Cart then continue shopping until you are ready to complete your purchase. To check out what’s in your cart and to complete your purchase, simply click on the shopping bag icon and hit Checkout.

You may also click Buy Now to immediately proceed to our Express Checkout.

What Payment Methods Do You Accept?

UNDOING accepts:

• Visa
• MasterCard
• American Express
• PayPal

Will I Be Charged Tax?

We are required to collect sales tax for the state of California only. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. 

How Will I Know That My Order Was Accepted?

You will receive an email confirmation shortly after your order has been placed. Please allow us up to 2 business days for order processing.

Since your orders are made-to-order, do allow up to business days for order processing. Feel free to contact us direct with any questions via email at hello@weareundoing.com.

Can I Add or Remove Items From My Order Once It Is Submitted?

Once your order has been submitted, we begin processing your order, which entails a number of steps. During this time we cannot add or remove items from your order. 

Can I Cancel My Order After It Has Been Placed?

Once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order. 

Undoing wants to ensure that you are completely satisfied with your shopping experience, but in case there is a problem, we gladly offer easy returns.

What If An Item Is Out Of Stock?

If an item from your order is out of stock, you will be notified via email and a refund will automatically be issued to the original purchasing credit card.

How do I check my order status?

You can check your order status  clicking on "Order Status" located at the top of the site. Please allow up to 2 business days for order processing. Feel free to contact us direct with any questions via email at hello@weareundoing.com.

I received a wrong/defective item! What should I do?

Sorry about that. :( Please send an email to hello@weareundoing.com and include a picture of the wrong or defective item. This will allow us to check the item and take care of it right away. 

Please let us know if you would like a replacement or a refund for the error. We do not require you to return the tee if it is in fact defective.